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SHIPPING & RETURNS

Effective Date: April 2026

SHIPPING INFORMATION

All products in our store are proudly printed on demand and shipped directly to you by Printful, our trusted fulfillment partner. This means each item is created specifically for you after you place your order.

PROCESSING & TRANSIT TIMES

Fulfillment (Processing): 2–5 business days. This is the time it takes to print and prepare your item after your order is placed .


Domestic Shipping (USA): 3–4 business days after fulfillment .


Total Delivery Estimate: Please allow approximately 5–9 business days from the date of your order to delivery.

Note: During peak seasons or promotional events, fulfillment may take slightly longer. Shipping times are estimates, not guarantees.

SHIPPING COSTS

Standard shipping rates within the USA are calculated based on the type and quantity of products in your order. A typical single-item order starts at $4.75 . Exact shipping costs will be calculated and displayed at checkout.

ORDER TRACKING

Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

RETURNS & EXCHANGES

Because every product is made to order specifically for you, we cannot accept returns for buyer’s remorse (e.g., changing your mind, ordering the wrong size, or not liking the color/fabric).

However, if there is an error on our part, we’ve got you covered.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, defective, or is the wrong item entirely, we will replace it for free.

Deadline: You must contact us within 30 days of the product’s delivery date.


What we need: Please email us photos of the issue (showing the defect or incorrect print) along with your order number.


Resolution: We will review the issue and arrange for a free replacement to be printed and shipped to you immediately.

LOST IN TRANSIT

If your tracking number shows the package as "delivered" but you have not received it, please check with neighbors or your local post office first. If the tracking has stalled (no movement for 7+ days) or is marked as lost, contact us within 30 days of the estimated delivery date, and we will file a claim for a replacement on your behalf.

WRONG ADDRESS - UNCLAIMED PACKAGES

 Incorrect Address: If an order is returned to our facility because the address provided at checkout was incorrect or insufficient, you will be responsible for the reshipment costs.


Unclaimed: If you fail to pick up your package from the post office and it is returned, you will be charged for a second shipping fee to resend it.


Abandoned items: Unclaimed returns are held for 30 days. If we do not hear from you, the items will be donated to charity.

SIZE EXCHANGES

Because we do not hold inventory, we cannot offer direct size exchanges. If you order the wrong size, we recommend:

1. Gifting the item to a friend, or
2. Placing a new order for the correct size (we do not offer refunds for sizing mistakes).

How to Start a Return or Report an Issue

To start a claim for a damaged or incorrect item, please contact us at:


theworkshoptavern@gmail.com


Subject Line: "Return Request: [Your Order Number]"

Please Note: Physical returns are generally not required. If we need the damaged item sent back for quality control, we will provide you with a prepaid shipping label.

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